Does Pacific One offer towing to the shop from the accident site?

Hey folks! This is Mike and Tom from Pacific One Collision and Restoration.

Welcome to another Q&A session where I answer questions from you all on the internet.

Today's question is:

"Does Pacific One offer towing to the shop from the accident site?"

Answer

Um, in some cases, depending on how busy we are, we actually might uh email it to you a short time after depending on what our estimate workload looks like for the day.

Summary

Pacific One Collision offers towing services for customer vehicles involved in accidents using their own tow truck, which is not for hire, and also utilizes a working relationship with a separate towing company if their tow truck is unavailable or in use. Lantz explained that determining if auto accident damage is fixable requires bringing the vehicle in for a tear-down to uncover any hidden damage, such as frame, axle, or drivetrain damage, which is necessary to provide an accurate repair estimate to the customer and the insurance company, noting that some vehicles may be deemed a total loss (00:02:18). While customers can send pictures, Michael Lantz strongly advised that the best way to get an accurate estimate is to physically bring the vehicle to the shop in Federal Way, especially since taking the vehicle apart may be necessary to find hidden damages and ensure the estimate is precise (00:03:30).