(253) 344-1940
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Hey folks! This is Mike and Tom from Pacific One Collision and Restoration.

Welcome to another Q&A session where I answer questions from you all on the internet.

Today's question is:

"Does Pacific One offer a loaner vehicle while mine is in the shop?"

Answer

Does Pacific One offer a loaner vehicle while your vehicle is being repaired? We do not offer a loaner vehicle at our shop for customers directly.

However, we have a great partnership with Enterprise, which is literally two buildings to the south of us.

and we have a relationship as to where they will actually come pick you up at our facility or if we have staff available, we will take you down to Enterprise and make sure that you can get into your rental car.

Summary

Pacific One Collision does not directly offer loaner vehicles to customers but maintains a strong partnership with Enterprise, located nearby, and offers shuttle services to help customers get their rental car (00:00:00). Michael Lantz explained that the estimation process at Pacific One Collision is a no-appointment, drive-up service available Monday through Friday from 8:00 AM to 5:00 PM and Saturdays from 10:00 AM to 2:00 PM, with about 90% of customers receiving their estimate immediately upon leaving (00:01:09).

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