Does Pacific One accept my auto insurance for my collision repair?

Hey folks! This is Mike and Tom from Pacific One Collision and Restoration.

Welcome to another Q&A session where I answer questions from you all on the internet.

Today's question is:

"Does Pacific One accept my auto insurance for my collision repair?"

Answer

So here at Pacific One, we do accept all auto insurance carriers. We work with every insurance company out there. Um, in the insurance business, there's a lot of, uh, people that get referred to what's called a DRP, which is a Direct Repair Program for the insurance. However, here at Pacific One, we work for you as the customer.

We don't work for the insurance company. So our number one goal is to make sure we take you and get your car back to pre-loss condition.

Summary

Yes — Pacific One Collision works with all auto insurance carriers. Mike explained that while some shops participate in Direct Repair Programs (DRPs) that primarily serve the insurance company’s interests, Pacific One works for the customer, not the insurer. Their main goal is to ensure your car is restored to pre-loss condition with top-quality workmanship.