Can I send a picture of my vehicle collision damage to Pacific One?

Hey folks! This is Mike and Tom from Pacific One Collision and Restoration.

Welcome to another Q&A session where I answer questions from you all on the internet.

Today's question is:

"Can I send a picture of my vehicle collision damage to Pacific One?"

Answer

Can you send us photos of your vehicle so we can write an estimate or do you need to come in? The best way to get an accurate estimate is to actually bring your vehicle into us so we can take a look at it on the surface and see what it needs. However, like insurance companies, we can only write the estimate for what we see. In some cases, the vehicle may need to be tore down so we can see the additional damages or what's called hidden damages under the actual accident or under the bumper or under the actual damage for repair. Can we redo that one? Can you clip that one and redo it?

So, can you send a picture to get an estimate from your accident or do you need to physically come into the shop? The answer is in order to get you the best result, we need you to drive your vehicle if it's drivable to the shop or get it to us so we can take a look at it. However, in some cases, we may need to take the vehicle apart to determine how much hidden damage is there to make sure that the estimate is accurate for you and the insurance

Summary

Lantz explained that determining if auto accident damage is fixable requires bringing the vehicle in for a tear-down to uncover any hidden damage, such as frame, axle, or drivetrain damage, which is necessary to provide an accurate repair estimate to the customer and the insurance company, noting that some vehicles may be deemed a total loss (00:02:18). While customers can send pictures, Michael Lantz strongly advised that the best way to get an accurate estimate is to physically bring the vehicle to the shop in Federal Way, especially since taking the vehicle apart may be necessary to find hidden damages and ensure the estimate is precise (00:03:30).